MESSAGES 2014 :: FEBRUARY 6, 2014

Progress Resolving Home Base Sign-On Issues

Dear LEA Superintendents - While this will be in the weekly Home Base Update, I thought you'd want this information before Monday. - Thanks, Vanessa Jeter, NCDPI Communications

Significant Progress Made Resolving Single Sign–On Issues
We are happy to report that the NCDPI, Pearson and Truenorthlogic (TNL) have made significant progress resolving the single sign-on (SSO) issues that have affected LEAs over recent weeks and months. Many LEAs experienced problems with the SSO connection between PowerSchool and the Educator Evaluation System, and the SSO connection between Schoolnet and the Educator Evaluation System. Over the last week, some LEAs have also reported problems with the SSO connection between PowerSchool and Schoolnet, with many users receiving a "Service is Unavailable" error.

The NCDPI worked with Pearson and TNL on Wednesday (Feb. 5) and into the evening to diagnose and resolve the issues. Should you encounter any additional login issues or SSO issues with the Educator Evaluation System or with Schoolnet, please submit a ticket to the Home Base Support Center by sending an email to or by calling the Support Center at 919.807.HELP.4357.